The rules that govern our service

These Terms of Service ("Terms") form a binding agreement between AYAN LABS FRONTIER SOFTWARE - FZCO ("AYAN", "we", "us") and the entity or person agreeing to them ("Customer", "you"). By accessing or using the AYAN platform (the "Service"), you accept these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

"Service", the AYAN platform, including the website, application, APIs, and any related documentation.

"Customer Data", content, materials, prompts, and other data that you or your authorized users submit to the Service.

"Order Form", a written or electronic ordering document specifying the subscription plan, fees, and term agreed between you and AYAN.

"Authorized Users", individuals you permit to access the Service under your account.

The Service is offered to organizations and to individuals acting on their behalf, aged 18 or older. You are responsible for the accuracy of account information, the security of credentials, and all activity that occurs under your account. Notify us promptly at [email protected] of any suspected unauthorized access.

Access to the Service is governed by an Order Form that specifies fees, billing cycle, subscription term, and any usage limits. Fees are non-refundable except as required by law or as expressly stated in the Order Form. Taxes are the Customer's responsibility unless we are legally required to collect them.

You agree not to: (a) reverse engineer, decompile, or attempt to derive the source code of the Service; (b) use the Service to send unlawful, infringing, defamatory, or harmful content; (c) interfere with or disrupt the integrity or performance of the Service; (d) attempt to gain unauthorized access to the Service or its related systems; (e) use the Service to develop a competing product; (f) circumvent usage limits or security controls.

You retain all rights, title, and interest in Customer Data. You grant AYAN a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to provide and improve the Service for you. We do not use Customer Data to train AI models, ours or third parties'. We may use aggregated, de-identified usage information to operate and improve the Service.

AYAN retains all rights, title, and interest in the Service, including all underlying software, models, design, documentation, and trademarks. No rights are granted except those expressly stated in these Terms. Feedback you provide may be used by AYAN without restriction.

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own (no less than reasonable care), to use it only to perform under this agreement, and not to disclose it to third parties except as expressly permitted. Confidentiality obligations survive termination for three (3) years.

AYAN warrants that the Service will perform materially in accordance with its documentation during a paid subscription. Except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AYAN does not warrant that the output of AI-driven features will be accurate, complete, or free of error.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising out of or related to this agreement, even if advised of the possibility. Each party's aggregate liability under this agreement will not exceed the fees paid by Customer to AYAN in the twelve (12) months preceding the event giving rise to liability.

AYAN will defend Customer against third-party claims alleging that the Service infringes a valid intellectual property right, and will pay damages finally awarded, subject to standard exclusions (e.g. unauthorized modifications, combinations, or use outside documentation).

Customer will defend AYAN against claims arising from Customer Data or Customer's use of the Service in violation of these Terms or applicable law.

These Terms remain in effect for the subscription term stated in the Order Form. Either party may terminate for the other's uncured material breach upon thirty (30) days written notice. Upon termination, your right to access the Service ends and you may export Customer Data for a reasonable period before deletion. Provisions that by their nature should survive termination (e.g. confidentiality, IP ownership, liability, governing law) will survive.

These Terms are governed by the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates. The competent courts of Dubai have exclusive jurisdiction over any dispute arising from or in connection with these Terms, without prejudice to mandatory consumer-protection or data-protection rights granted by the laws of your country of residence.

We may update these Terms from time to time. Material changes will be communicated by email to account administrators or by a prominent notice on the website at least thirty (30) days before they take effect, unless a shorter notice period is required by law. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms, together with the applicable Order Form and any policies referenced here, constitute the entire agreement between the parties on this subject and supersede any prior agreements. If any provision is held unenforceable, the remainder will remain in effect. Neither party may assign this agreement without the other's consent, except to an affiliate or successor in a corporate transaction. Notices must be in writing and sent to the contact addresses on file.